Infectious Disease Disinfection
Disinfection for infectious disease uses EPA-registered products with complete coverage of surfaces.
See infectious disease disinfectionGet high-touch surfaces cleaned and disinfected in a home, office, rental or shared space in Gateway after illness or possible exposure. EPA-registered products are used according to their labels.
COVID-19 and virus disinfection means cleaning affected areas and frequent touch points after an illness or concern about exposure. It pairs the removal of soil with use of an EPA-registered disinfectant that stays in place for its labeled contact time.
Homes, schools, offices, restaurants, rentals, care settings and similar shared properties can be included. Technicians locate frequent touch points, including counters, desks, light switches, door knobs, restroom fixtures and communal equipment. Surfaces close to those points are considered as well when people could touch them while walking through the building.
This work is sometimes called coronavirus cleaning, COVID-19 decontamination, biohazard decontamination, biohazard remediation or infectious disease cleanup. It is different from ordinary janitorial cleaning. Cleanup crews use protective equipment, product instructions and a written scope so every step can be checked. The remediation process does not replace fresh air, building ventilation, handwashing or staying home when sick.

You receive a record of the product name and labeled contact time, letting you see what was applied and move forward with your plan to reopen.
For privacy that matters to you and your loved ones, unmarked vehicles are available, and technicians use protective gear while caring for personal property.
You can check which rooms, surfaces and special materials are included before the cleaning service starts. A clear scope helps you compare the work described.
The scope can fit restaurants, offices, residences, rentals and other shared environments without treating every situation identically.
When illness, possible exposure or heavy use by many people creates concern, you may need cleaning that is documented one room at a time. COVID-19 disinfection is especially useful in these common situations:
When someone has been sick, carefully clean high-touch surfaces across kitchens, bedrooms, common living areas and bathrooms.
Focused cleaning may be needed for equipment, counters and other frequently touched spots in stores, gyms and customer-facing businesses.
Dining areas, service counters, restrooms and compatible back-of-house surfaces can be included without treating food or food-contact items incorrectly.
Shared equipment, workstations, meeting spaces, bathrooms and break rooms can be treated ahead of a return to normal use.
First, restrict entry and collect accurate details about each room involved. Take these steps before cleanup technicians come inside:
Call (888) 440-9227Published guides do not show an individual COVID-19 price. Guides publishing comparable infectious disease disinfection costs give figures from $1,000 to $10,000. The specific scope varies with space size, germ type, rooms and surfaces involved, requested air-system work and any request for testing.
These national ranges are taken from published cost guides, rather than a property visit. After an on-site assessment, the price for your property is determined and shared with you before cleanup begins.
Ask about cost: (888) 440-9227Coverage varies by policy and the reason for the work. Do not assume that homeowners, renters or business insurance will pay for preventive coronavirus cleaning. Ask the insurance company before work begins when time allows.
An insurance company may consider routine disinfection maintenance instead of a loss covered by the policy. Ask if your policy treats another event differently from a documented illness.
Retain photos and the invoice along with the product list and scope. These records support insurance assistance and help insurance companies check what work was requested and completed.
For a rental property or shared space, responsibility for arranging cleaning may be shaped by the lease, local rules and location of the affected area.
A business owner should ask the insurance company about communicable disease terms, exclusions, deductibles and required records before relying on coverage.
The work of coronavirus biohazard decontamination proceeds in a controlled order: assess the space, clean it, disinfect it and conduct a final check. Product labels guide the entire process and determine how the different surfaces receive treatment.
Before beginning, technicians examine high-touch spots, sensitive materials, room use and occupancy history with you.
The work area is marked or closed as needed, and technicians select gloves, eye protection and other protective equipment for the products and setting.
Visible dirt and dust come off before disinfection because soil may prevent even contact between the disinfectant and surface.
An EPA-registered disinfectant is applied to compatible surfaces using the label's directions for concentration and coverage.
Instead of an immediate wipe after spraying, the treated material stays wet throughout the contact time on the label.
Methods appropriate to each item are used for soft materials, unfinished wood and shared electronics rather than saturating them with an all-purpose spray.
Each room is reviewed against the checklist, paying close attention to switches, door pulls, shared equipment and fixtures.
Your information includes the completed scope, products used, drying and ventilation instructions, and guidance on when the treated area may be used.
Call any hour. Your COVID-19 and virus disinfection specialist answers the phone, describes what happens next and works with you on a start time.
During disinfection, the main concerns are incomplete coverage, chemical mistakes and possible illness exposure. Planning the work carefully helps prevent avoidable contact and serious health risks, without suggesting that cleaning a surface takes away all routes through which illness can spread.
Shared tools, remote controls, faucet controls and door plates can easily be overlooked. Follow a room-specific checklist to cover the affected area completely.
Safety does not always increase with more chemical. Mixing cleaners, choosing an unsuitable product or allowing inadequate ventilation can irritate people and harm fabric, wood, finished materials or electronics.
For the period listed on the label, the disinfectant has to remain visibly wet. Wiping it dry too soon can keep it from working as intended.
Can you clean it yourself? Routine cleaning may be enough when no one is currently ill and the property has no special exposure concern. For a known illness, delicate surfaces, a sizable shared area or a workplace needing a clear scope, professional cleanup can support label compliance and coverage of important touch points.
Most virus disinfection is surface treatment, not demolition. Hard surfaces are cleaned and disinfected when compatible, while damaged or heavily soiled porous items are assessed separately.

Focused work in a home can take several hours. For a commercial space with many rooms or an office of substantial size, the visit may be longer or phased. The schedule reflects furniture amounts, how many rooms are included, whether surfaces are compatible and required product contact times.
| Scene | Typical time on site |
|---|---|
| Focused home area | One scheduled visit is often enough for completion |
| More than one room or a modest worksite | A half day or longer may be necessary |
| Large or occupied commercial property | Often planned in stages around access |
A room's smell cannot show that COVID-19 or another virus has been removed because these viruses do not produce a confirming odor. Fog, deodorizer or fragrance by itself cannot replace soil removal, complete high-touch coverage and the required disinfectant contact time.
Make a separate plan for air quality and odor instead of treating them as part of surface disinfection. Ventilation can remove product fumes following treatment. Staff at the building can check its filtration settings and outdoor air. When mold, sewage backup, water damage or some other source causes the smell, address it through separate cleanup or restoration services, not additional disinfectant.
The full COVID-19 and virus disinfection guide covers what is cleaned or removed, odor and air quality work, and the rules that apply in Mecklenburg County.
Read the full COVID-19 and virus disinfection guide
Planning for access, containment and cleanup can depend on local population, housing and entry conditions.
A listed distance of 0.6 miles to Novant Health Presbyterian Medical Center gives a practical medical reference when someone has contacted blood or waste.
Nearby communities include Third Ward, Fourth Ward, and Uptown, useful geographic references when explaining a property location to a cleanup crew.
The neighborhood setting makes privacy especially important when equipment must pass through sidewalks, lobbies, or other visible common areas.
You can ask about cleanup in nearby communities and ZIP codes during the call.
Disinfection for infectious disease uses EPA-registered products with complete coverage of surfaces.
See infectious disease disinfection
Homes, care environments and gyms receive cleanup for MRSA, C. diff and norovirus.
See mrsa, c. diff and norovirus cleanup
Commercial and industrial biohazard cleanup planned around site access and operating needs.
See commercial and industrial biohazard cleanup
Clinics, healthcare facilities and care homes receive biohazard cleanup.
See hospital and healthcare biohazard cleanup
Workplace biohazard cleanup addresses office injuries and exposure incidents at work.
See office and workplace biohazard cleanup
When classes are not in session, biohazard cleanup addresses schools and childcare settings.
See school and daycare biohazard cleanup
Rental property biohazard cleanup covers hotels and Airbnb units as well as rentals.
See hotel, airbnb and rental biohazard cleanup
Carpet and upholstered items receive biohazard cleaning or are removed safely if necessary.
See biohazard carpet and upholstery cleaningWith an appropriate concentration, surface and wet contact period, alcohol can inactivate the virus responsible for COVID-19 infection. On hard surfaces, follow the label for an EPA-registered product or a different product endorsed by the surface manufacturer. Avoid spraying alcohol by any heat source or flame, and allow more than a quick wipe when sufficient contact time is required.
Look for an EPA-registered disinfectant with a label permitting use for the virus in question or directing emerging viral pathogen use. Product strength or scent is less important than its label. The label specifies usable surfaces, dilution, how to apply the product, required protective equipment and the contact time needed for proper performance.
Alcohol-based hand sanitizer can reduce germs on your hands when soap and water are not available. Choose a product containing at least 60 percent alcohol, then rub it across every hand surface until everything is dry. Use hand sanitizer only on hands, never to disinfect furniture, rooms or electronic devices. Use soap and water to wash hands with visible dirt.
First address areas occupied by the sick person and their touch points. Keep other people away, clean visible soil and disinfect compatible hard surfaces according to the product label. Wash suitable fabrics according to their care directions. A visit from professionals may help when a shared area is large, materials are sensitive or a documented scope is needed for each room.
The virus that causes COVID-19 is a biological agent, so work in the presence of known illness calls for precautions against exposure. Whether the setting also contains blood, regulated waste or bodily fluids shapes its exact cleanup category. Routine disinfection of surfaces differs from blood cleanup or hazardous waste removal.
Coverage does not apply by default. Depending on its terms, a policy may treat routine or preventive disinfection as maintenance and another event differently. Contact your insurance company, explain why cleanup is necessary and ask about required documentation, exclusions and your deductible. Keep the scope, product list, photos and invoice for the claim check.
Crews carry out respectful, discreet COVID-19 and virus disinfection, arrive in unmarked vehicles and take calls 24 hours a day.